Terms & Conditions

1. Agreement to Terms

By accessing and using Theni Delivery services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.

These terms apply to all users, including customers, delivery partners, and visitors to our website.

2. Services Description

Theni Delivery provides local logistics and delivery services within Theni district, Tamil Nadu, India. Our services include:

• Parcel pickup and delivery
• Full truck load transportation
• Same-day and scheduled delivery options
• Real-time order tracking

3. User Accounts

Account Creation

• You must provide accurate and complete information
• You are responsible for maintaining account security
• One account per user/phone number
• You must be 18 years or older to create an account

Account Responsibilities

• Keep your login credentials confidential
• Notify us immediately of unauthorized access
• You are responsible for all activities under your account

4. Booking & Payment Terms

Booking Process

• Bookings are confirmed upon successful payment or selection of Pay on Delivery
• All booking details must be accurate and complete
• Pricing is calculated based on route, weight, and article type
• Prices displayed are final and include all applicable taxes

Payment Methods

• Pay Now: Online payment via Razorpay (UPI, Cards, Net Banking)
• Pay on Delivery: Cash payment upon successful delivery

Payment Terms

• All payments are processed in Indian Rupees (INR)
• Online payments are processed through secure payment gateways
• We do not store credit/debit card information

5. Delivery Terms

Delivery Timelines

• Delivery times are estimates and not guaranteed
• Delays may occur due to traffic, weather, or unforeseen circumstances
• We will notify you of any significant delays

Recipient Responsibilities

• Ensure someone is available to receive the delivery
• Provide accurate delivery address and contact number
• Check package condition before accepting

6. Prohibited Items

You agree not to ship the following:

7. Liability Limitations

Our Liability

• Liability is limited to the declared value of the shipment
• Maximum liability does not exceed ₹5,000 per shipment unless insured
• We are not liable for delays beyond our control
• We are not liable for improper packaging by sender

Your Liability

• You are responsible for accurate shipment information
• You are liable for prohibited items shipped
• You must ensure proper packaging of items

8. Intellectual Property

All content on our platform, including:

• Logo, trademarks, and branding
• Website design and layout
• Text, graphics, and images

are the property of Theni Delivery and protected by intellectual property laws. Unauthorized use is prohibited.

9. Termination

We reserve the right to:

• Suspend or terminate accounts that violate these terms
• Refuse service to anyone at our discretion
• Modify or discontinue services with reasonable notice

10. Dispute Resolution

Any disputes arising from these terms shall be:

• First attempted to be resolved through customer support
• Subject to arbitration in Theni, Tamil Nadu
• Governed by the laws of India

11. Changes to Terms

We may update these terms from time to time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of the updated terms.

12. Contact Information

For questions about these Terms & Conditions:

• Email: legal@thenidelivery.com
• Phone: +91 98765 43210
• Address: Theni, Tamil Nadu, India - 625531